Frequently asked questions before applying for ANA CARD U.S.A.

Frequently asked questions from card holders

If your card is lost or stolen

Access online account

Bonus Mile and Retail Transaction Mile

Q1. How long does it take to receive ANA CARD U.S.A.?

Q2. Do I have to be a resident of the United States to apply for ANA CARD U.S.A. credit card?

Q3 .How do I obtain application forms?

Q4. Can I earn ANA mileage？

Q1. How do I change my address?

Q2. How do I add authorized user?

Q3. How do I close my ANA CARD U.S.A. account?

Q4 .How do I increase the credit limit?

Q5 .What is the procedure for cash advance?

Q6 .How much is the cash advance fee and finance charge?

Q7. If transactions do not go through, what should I do?

Q8. Can I use my ANA CARD U.S.A. outside the U.S.?

Q9. Are there transaction fees imposed on foreign currency transactions?

Q10. How do I apply for replacement card?

Q11. If I think my bill is wrong or if I need more information about a transaction on my billing statement, what       should I do?

Q12. How do I check my account status?

Q1. If my card was lost or stole, what should I do?

Q1. What kind of services/transactions is available with online account?

Q2. Is there any additional cost to access my online account?

Q3. How do I register for my online account?

Q4. How do I make payments on line?

Q5. Will I receive my monthly statements although I am using online account?

Q6. Will I be able to see my past statements online?

Q7. How long will it take to process if I make the payment online?

Q8. Are there any handling fees for paying online?

Q1. I heard that I can earn 5,000 bonus miles. How does this work?

Q2. Any limit to how much mileage one can accumulate?

Q3. When will it reflect on the mileage account?

Q4. How do we exchange miles for awards?