Q1	How long does it take to receive ANA CARD U.S.A.?
A1	It usually takes approximately three weeks. We will notify you within 7-10 business days regarding the status of your application. Upon approval, you will receive your card along with a complete Welcome Kit and card member agreement explaining the features, benefits, and details pertaining to the use of your ANA CARD U.S.A. credit card.
Q2	Do I have to be a resident of the United States to apply for ANA CARD U.S.A. credit card?
A2	Yes.
Q3	How do I obtain application forms?
A3	Please request by email to anacardusa_scusa@prestigein.com and include your name, address and phone number.
Q4	Can I earn ANA mileage?
A4	Yes, you can earn 1 ANA Mileage Club Mile ("AMC Mile") for every US $1 in qualifying credit card transactions.

Q1	How do I change my address?
A1	Please call our customer service at 1-800-733-5558.
Q2	How do I add an authorized user?
A2	Please call our customer service at 1-800-733-5558. An authorized user card will be sent within 7 to 10 business days . Please keep in mind, if you request an additional card for an authorized user, there will be a $10 charge and it will appear on your billing statement.
Q3	How do I close my ANA CARD U.S.A. account?
A3	Please have the primary member call our customer service at 1-800-733-5558. Your account will be closed immediately.
Q4	How do I increase the credit limit?
A4	The primary member must call our customer service at 1-800-733-5558. The request requires at least 6 month of card usage. Please note that your request may be declined due to your credit report or other circumstances.
Q5	What is the procedure for cash advance?
A5	You can get cash advance at ATM or financial institute by using 4-digit personal identification number (PIN). To set up your own personalized PIN via an automated system please call 800-733-5558. Or, cotact customer service if you wish to received the PIN by regular mail. We will mail you a pre-selected PIN for cash advance transactions upon request. You would receive your PIN within 7 to 10 days after we receive your request. Please do not write it down in your wallet or on the back of the card.
Q6	How much is the cash advance fee?
A6	The greater of $15.00 or 3% of the transaction. Please see the ANA CARD U.S.A. Summary of Credit Terms
Q7	If transactions do not go through, what should I do?
A7	Please check your card account status by phone or online. If you have enough available credit, please call our customer service. 24hour automation service:1-800-733-5558 Online access:www.cardmemberservices.net/ana
Q8	Can I use my ANA CARD U.S.A. outside the U.S.?
A8	Yes, you can use your card anywhere in the world at VISA merchants. To prevent fraudulent activities, our security department may put a restriction on your card account and call you to verify your card activities made outside of the U.S. If you wish to avoid restriction, please inform us your travel schedule before your departure.
Q9	Are there transaction fees imposed on foreign currency transactions?
A9	Yes, 3 % transaction fee is assessed on foreign currency transactions. See the ANA CARD U.S.A. Summary of Credit Terms
Q10	How do I apply for replacement card?
A10	Please call our customer service at 1-800-733-5558. You will receive your replacement card within 7 to 10 business days. A $10 charge will appear on your billing statement for each replacement card.
Q11	If I think my bill is wrong or if I need more information about a transaction on my billing statement, what should I do?
A11	Please write to us at the address below or send fax to the following number. Written notice must be no later than 60 days after the statement was issued. FAX:1-402-636-6098 Address:Cardmember Services P.O. Box 3696 Omaha, NE 68103-0696 Dispute form: PDF Word
Q12	How do I check my account status?
A12	Please call automated phone system at 1-800-733-5558 or online access at www.cardmemberservices.net/ana

Q1	If my card was lost or stolen, what should I do?
A1	Please contact customer service immediately at 1-800-733-5558 to report your loss or theft and arrange a replacement card to be mailed to you. A $10 charge will appear on your billing statement.

Q1	What kind of services/transactions is available with online account?
A1	You are able to check current balance, available credit, usage status, payment procedures and view past statements.
Q2	Is there any additional cost to access my online account?
A2	No charge
Q3	How do I register for my online account?
A3	Go to our web site www.cardmemberservices.net/ana and click"register here". Create your login name and password and input other necessary information.
Q4	How do I make payments on line?
A4	Click "pay online" and then click "make payment". Next, set the payment amount and input your bank account number. Finally, specify payment for within 30 days.
Q5	Will I receive my monthly statements although I am using online account
A5	Yes. Your monthly statement will be published and sent out every month.
Q6	Will I be able to see my past statements online?
A6	Yes. You will be able to see up to the past 24month. Select "Statement" and specify the month you wish to check.
Q7	How long will it take to process if I make the payment online?
A7	If the payment is made before 3pm Eastern Time, it will be processed on the same day (excluding Sat/Sun and holidays) and it will reflect the available credit the next day. If it is after 3pm Eastern Time, it will be processed on the following day and your available credit will be reflected the next day. The actual deduction from your bank account takes approximately 2 to 4 business days.
Q8	Are there any handling fees for paying online?
A8	No. Free of charge

Q1	I heard that I can earn 5,000 bonus miles. How does this work?
A1	Receive 5,000 welcome bonus miles when you join ANA CARD U.S.A. and and make your first purchase.
Q2	Any limit to how much mileage one can accumulate?
A2	There is no limit. You can earn 1 AMC Mile for each US $1 in Qualifying Credit Card Transactions charged to your ANA CARD U.S.A. Visa® credit card account. Qualifying Credit Card Transactions shall mean purchases of goods or services made with your credit card while the account is in good standing by any authorized user of the account, net of any returns or credits. Qualifying Credit Card Transactions do not include cash advances, balance transfers, convenience checks, fees of any kind (including late fees, overlimit fees, annual fees, and finance charges), and other non-purchase transactions, or any Qualifying Credit Card Transactions made at a time when the account is not in good standing.
Q3	When will it reflect on the mileage account?
A3	Mileage will be reflected on the 22nd of the following month from the closing date on the statement. Shopping miles will be reflected on the Primary member’s account. For example, if the closing date is March 3rd, the shopping miles will be reflected on the account on April 22nd.
Q4	How do we exchange miles for awards?
44	Please contact ANA Mileage Club (1-800-235-9262) or visit the web site below. http://www.ana.co.jp/asw/AMCTopServlet?type=use