{"id":37,"date":"2024-06-28T15:39:53","date_gmt":"2024-06-28T22:39:53","guid":{"rendered":"https:\/\/www.anacardusa.com\/faq\/"},"modified":"2025-06-30T17:19:41","modified_gmt":"2025-07-01T00:19:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.anacardusa.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"container pb-5\">\r\n  <div class=\"row\">\r\n    <div class=\"col-60\">\r\n      <section class=\"in_wrap\">\r\n        <div class=\"in_main faq\">\r\n          <nav class=\"faq_nav mt-5\">\r\n            <ul class=\"list-unstyled pt-3\">\r\n              <li><a class=\"xtrig\" href=\"#faq1\" rel=\"faqtab\">Before Applying<\/a><\/li>\r\n              <li><a class=\"xtrig\" href=\"#faq2\" rel=\"faqtab\">Account Information<\/a><\/li>\r\n              <li><a class=\"xtrig\" href=\"#faq3\" rel=\"faqtab\">Using Your Card<\/a><\/li>\r\n              <li><a class=\"xtrig\" href=\"#faq4\" rel=\"faqtab\">Statement\/Payment<\/a><\/li>\r\n              <li><a class=\"xtrig\" href=\"#faq5\" rel=\"faqtab\">Shopping Miles\/Bonus Miles<\/a><\/li>\r\n            <\/ul>\r\n          <\/nav>\r\n          <div id=\"faqtab\"> \r\n            <!-----------------FAQ contents 01-----------------> \r\n            <span id=\"faq1\" class=\"anchor\"><\/span>\r\n            <div id=\"faq1\" class=\"panel\">\r\n              <div class=\"panel-wrapper\">\r\n                <h2 class=\"bdr_mobB\">Before Applying<\/h2>\r\n                <div class=\"faq-wrap\">\r\n                  <dl class=\"faq_q\">\r\n                    <dt>Q1<\/dt>\r\n                    <dd>I do not have credit history in the U.S. Can I still apply for the card?<\/dd>\r\n                  <\/dl>\r\n                  <div class=\"faq_a\">\r\n                    <dl>\r\n                      <dt>A1<\/dt>\r\n                      <dd>Yes, please apply for the card. Our unique initial review process makes it possible for us to issue the card to those who have little or no credit history in the U.S. Please note that you may be asked to submit additional documents in those cases, and all applications are subject to approval.<\/dd>\r\n                    <\/dl>\r\n                  <\/div>\r\n                <\/div>\r\n                <div class=\"faq-wrap\">\r\n                  <dl class=\"faq_q\">\r\n                    <dt>Q2<\/dt>\r\n                    <dd>Do I have to be a resident of the United States to apply for the card?<\/dd>\r\n                  <\/dl>\r\n                  <div class=\"faq_a\">\r\n                    <dl>\r\n                      <dt>A2<\/dt>\r\n                      <dd>Yes.<\/dd>\r\n                    <\/dl>\r\n                  <\/div>\r\n                <\/div>\r\n                <div class=\"faq-wrap\">\r\n                  <dl class=\"faq_q\">\r\n                    <dt>Q3<\/dt>\r\n                    <dd>I don&#8217;t have a checking account in the U.S. Can I still apply?<\/dd>\r\n                  <\/dl>\r\n                  <div class=\"faq_a\">\r\n                    <dl>\r\n                      <dt>A3<\/dt>\r\n                      <dd> You can still apply and be approved for the card even if you don&#8217;t currently have a checking account. However, a U.S. bank account is required to make payments.<\/dd>\r\n                    <\/dl>\r\n                  <\/div>\r\n                <\/div>\r\n                <div class=\"faq-wrap\">\r\n                  <dl class=\"faq_q\">\r\n                    <dt>Q4<\/dt>\r\n                    <dd>Can I earn ANA mileage?<\/dd>\r\n                  <\/dl>\r\n                  <div class=\"faq_a\">\r\n                    <dl>\r\n                      <dt>A4<\/dt>\r\n                      <dd> Yes, you earn 1 mile for every $1 USD spent on all purchases. With the ANA CARD U.S.A. Plus, you earn double miles (2 miles per $1 USD) on eligible ANA\r\n                        purchases.<br>\r\n                        Please see the Summary of Credit Terms for more details on ANA CARD U.S.A.<br>\r\n                        Please see the <a class=\"link-color3\" href=\"https:\/\/www.firstbankcard.com\/lynx\/#\/soct\/K4L5YMT6Q53DK\" target=\"_blank\" rel=\"noopener noreferrer\">Summary of Credit Terms<\/a> for more details on ANA CARD U.S.A. Plus.<\/dd>\r\n                    <\/dl>\r\n                  <\/div>\r\n                <\/div>\r\n                <div class=\"faq-wrap\">\r\n                  <dl class=\"faq_q\">\r\n                    <dt>Q5<\/dt>\r\n                    <dd>Can I apply for the card without a Social Security Number?<\/dd>\r\n                  <\/dl>\r\n                  <div class=\"faq_a\">\r\n                    <dl>\r\n                      <dt>A5<\/dt>\r\n                      <dd>Yes, you may still apply for the card. You may register your Social Security Number after your application is approved to start building your credit history in the U.S.<\/dd>\r\n                    <\/dl>\r\n                  <\/div>\r\n                <\/div>\r\n                <div class=\"faq-wrap\">\r\n                  <dl class=\"faq_q\">\r\n                    <dt>Q6<\/dt>\r\n                    <dd>I have ANA CARD U.S.A. that I applied for before February 25, 2025. Will it automatically switch to the new card that launched on February 25, 2025? <\/dd>\r\n                  <\/dl>\r\n                  <div class=\"faq_a\">\r\n                    <dl>\r\n                      <dt>A6<\/dt>\r\n                      <dd>No, your card will not be switched automatically. If you wish to receive the benefits of the new card that launched on February 25, 2025, you will need to apply from <a class=\"link-color3\" href=\"https:\/\/www.site.anacardusasupport.com\/en\/application\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>. Please note that applying for the new card will not automatically cancel your current card. If you wish to cancel, please contact our service center by phone. <\/dd>\r\n                    <\/dl>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n            <\/div>\r\n            <!-----------------FAQ contents END-----------------> \r\n            <!-----------------FAQ contents 02-----------------> \r\n            <span id=\"faq2\" class=\"anchor\"><\/span>\r\n            <div id=\"faq2\" class=\"panel\">\r\n              <div class=\"panel-wrapper\">\r\n                <h2 class=\"bdr_mobB\">Account Information<\/h2>\r\n                <div class=\"faq-wrap\">\r\n                  <dl class=\"faq_q\">\r\n                    <dt>Q1<\/dt>\r\n                    <dd> How do I change my address? <\/dd>\r\n                  <\/dl>\r\n                  <div class=\"faq_a\">\r\n                    <dl>\r\n                      <dt>A1<\/dt>\r\n                      <dd> You can change your address at <a class=\"link-color3\" href=\"https:\/\/www.card.fnbo.com\/\" title=\"card.fnbo.com\" target=\"_blank\" rel=\"noopener noreferrer\">card.fnbo.com<\/a> anytime or please call us at 1-800-733-5558. <\/dd>\r\n                    <\/dl>\r\n                  <\/div>\r\n                <\/div>\r\n                <div class=\"faq-wrap\">\r\n                  <dl class=\"faq_q\">\r\n                    <dt>Q2<\/dt>\r\n                    <dd> How do I add an authorized user? <\/dd>\r\n                  <\/dl>\r\n                  <div class=\"faq_a\">\r\n                    <dl>\r\n                      <dt>A2<\/dt>\r\n                      <dd> You can add an authorized user online at <a class=\"link-color3\" href=\"https:\/\/www.card.fnbo.com\/\" title=\"card.fnbo.com\" target=\"_blank\" rel=\"noopener noreferrer\">card.fnbo.com<\/a> or by calling our customer service at 1-800-733-5558. A new card for your authorized user will arrive in 7 to 10 business days. Transactions are not identifiable by the cardholder or authorized user and will appear on the same statement. <\/dd>\r\n                    <\/dl>\r\n                  <\/div>\r\n                <\/div>\r\n                <div class=\"faq-wrap\">\r\n                  <dl class=\"faq_q\">\r\n                    <dt>Q3<\/dt>\r\n                    <dd> How do I close my card? <\/dd>\r\n                  <\/dl>\r\n                  <div class=\"faq_a\">\r\n                    <dl>\r\n                      <dt>A3<\/dt>\r\n                      <dd> Please have the primary member call our customer service at 1-800-733-5558. Your account will be closed immediately. <\/dd>\r\n                    <\/dl>\r\n                  <\/div>\r\n                <\/div>\r\n                <div class=\"faq-wrap\">\r\n                  <dl class=\"faq_q\">\r\n                    <dt>Q4<\/dt>\r\n                    <dd> How do I increase my credit limit? <\/dd>\r\n                  <\/dl>\r\n                  <div class=\"faq_a\">\r\n                    <dl>\r\n                      <dt>A4<\/dt>\r\n                      <dd> The primary member can call our customer service at 1-800-733-5558, or submit a request through <a class=\"link-color3\" href=\"https:\/\/www.card.fnbo.com\/\" title=\"card.fnbo.com\" target=\"_blank\" rel=\"noopener noreferrer\">card.fnbo.com<\/a>. <\/dd>\r\n                    <\/dl>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n            <\/div>\r\n            <!-----------------FAQ contents END-----------------> \r\n            <!-----------------FAQ contents 03-----------------> \r\n            <span id=\"faq3\" class=\"anchor\"><\/span>\r\n            <div id=\"faq3\" class=\"panel\">\r\n              <div class=\"panel-wrapper\">\r\n                <h2 class=\"bdr_mobB\">Using Your Card<\/h2>\r\n                <div class=\"faq-wrap\">\r\n                  <dl class=\"faq_q\">\r\n                    <dt>Q1<\/dt>\r\n                    <dd> Is there a foreign transaction fee for purchases made in currencies other than U.S. dollars? <\/dd>\r\n                  <\/dl>\r\n                  <div class=\"faq_a\">\r\n                    <dl>\r\n                      <dt>A1<\/dt>\r\n                      <dd> Cards applied for before February 25, 2025 (PST) will be subject to a 3% foreign transaction fee. Please see the Summary of Credit Terms for more details on ANA CARD U.S.A.<br>\r\n                        Cards applied for on or after February 25, 2025 (PST) will not be subject to a foreign transaction fee. Please see the <a class=\"link-color3\" href=\"https:\/\/www.firstbankcard.com\/lynx\/#\/soct\/K4L5YMT6Q53DK\" target=\"_blank\" rel=\"noopener noreferrer\">Summary of Credit Terms<\/a> for more details on ANA CARD U.S.A. Plus.<\/dd>\r\n                    <\/dl>\r\n                  <\/div>\r\n                <\/div>\r\n\t\t\t\t  \r\n\t\t\t\t<div class=\"faq-wrap\">\r\n                  <dl class=\"faq_q\">\r\n                    <dt>Q2<\/dt>\r\n                    <dd> Can I use the card outside the United States?<\/dd>\r\n                  <\/dl>\r\n                  <div class=\"faq_a\">\r\n                    <dl>\r\n                      <dt>A2<\/dt>\r\n                      <dd> Yes, you can use your card worldwide at any merchant that accepts VISA. In Japan, entering a PIN is generally required when making credit card peyments. However, since the ANA CARD U.S.A. is issued outside Japan, it is not subject to this requirement. You can use it in Japan with a signature or contactless payment (tap to pay). <\/dd>\r\n                    <\/dl>\r\n                  <\/div>\r\n                <\/div>\r\n\t\t\t\t  \r\n                <div class=\"faq-wrap\">\r\n                  <dl class=\"faq_q\">\r\n                    <dt>Q3<\/dt>\r\n                    <dd> How can I get a cash advance? <\/dd>\r\n                  <\/dl>\r\n                  <div class=\"faq_a\">\r\n                    <dl>\r\n                      <dt>A3<\/dt>\r\n                      <dd> You can get a cash advance at any ATM by using your 4-digit personal identification number (PIN). To set up your own personalized PIN via an automated system, please call 800-733-5558 or contact our customer service to have a pre-selected PIN mailed to you. Please allow up to 7 to 10 days to receive your PIN in the mail. As this is a very sensitive number, please do not write it down or carry it in your wallet. You may also request a cash advance at any financial institution by showing a government issued ID. Please note, fees and additional charges may apply when getting a cash advance. Please see the <a class=\"link-color3\" href=\"https:\/\/www.firstbankcard.com\/lynx\/#\/soct\/K4L5YMT6Q53DK\" target=\"_blank\" rel=\"noopener noreferrer\">Summary of Credit Terms<\/a> for more details. <\/dd>\r\n                    <\/dl>\r\n                  <\/div>\r\n                <\/div>\r\n                <div class=\"faq-wrap\">\r\n                  <dl class=\"faq_q\">\r\n                    <dt>Q4<\/dt>\r\n                    <dd> How much is the cash advance fee? <\/dd>\r\n                  <\/dl>\r\n                  <div class=\"faq_a\">\r\n                    <dl>\r\n                      <dt>A4<\/dt>\r\n                      <dd> The greater of $15 or 5% of the transaction. Please see the <a class=\"link-color3\" href=\"https:\/\/www.firstbankcard.com\/lynx\/#\/soct\/K4L5YMT6Q53DK\" target=\"_blank\" rel=\"noopener noreferrer\">Summary of Credit Terms<\/a> for complete details. <\/dd>\r\n                    <\/dl>\r\n                  <\/div>\r\n                <\/div>\r\n                <div class=\"faq-wrap\">\r\n                  <dl class=\"faq_q\">\r\n                    <dt>Q5<\/dt>\r\n                    <dd> If my card is declined when making a transaction, what should I do? <\/dd>\r\n                  <\/dl>\r\n                  <div class=\"faq_a\">\r\n                    <dl>\r\n                      <dt>A5<\/dt>\r\n                      <dd>\r\n                        <p> Please check your account status by phone or online. If you have enough available credit, please call our customer service. <\/p>\r\n                        <strong>24-hour automation service: 1-800-733-5558<\/strong> <br>\r\n                        <strong>Online access:<\/strong> <a class=\"link-color3\" href=\"https:\/\/www.card.fnbo.com\/\" title=\"card.fnbo.com\" target=\"_blank\" rel=\"noopener noreferrer\">  https:\/\/www.card.fnbo.com\/<\/a><\/dd>\r\n                    <\/dl>\r\n                  <\/div>\r\n                <\/div>\r\n                <div class=\"faq-wrap\">\r\n                  <dl class=\"faq_q\">\r\n                    <dt>Q6<\/dt>\r\n                    <dd> How do I request a replacement card? <\/dd>\r\n                  <\/dl>\r\n                  <div class=\"faq_a\">\r\n                    <dl>\r\n                      <dt>A6<\/dt>\r\n                      <dd> You may request a replacement card through your online account at <a class=\"link-color3\" href=\"https:\/\/www.card.fnbo.com\/\" title=\"card.fnbo.com\" target=\"_blank\" rel=\"noopener noreferrer\">card.fnbo.com<\/a> or by calling our customer service at 1-800-733-5558. You will receive your replacement card within 7 to 10 business days. <\/dd>\r\n                    <\/dl>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n            <\/div>\r\n            <!-----------------FAQ contents END-----------------> \r\n            <!-----------------FAQ contents 04-----------------> \r\n            <span id=\"faq4\" class=\"anchor\"><\/span>\r\n            <div id=\"faq4\" class=\"panel\">\r\n              <div class=\"panel-wrapper\">\r\n                <h2 class=\"bdr_mobB\">Statement\/Payment<\/h2>\r\n                <div class=\"faq-wrap\">\r\n                  <dl class=\"faq_q\">\r\n                    <dt>Q1<\/dt>\r\n                    <dd> I sent my payment by mail but it does not reflect on my statement. What should I do? <\/dd>\r\n                  <\/dl>\r\n                  <div class=\"faq_a\">\r\n                    <dl>\r\n                      <dt>A1<\/dt>\r\n                      <dd> If your payment has not posted on the account after 10 business days of mailing your check, please call our customer service to ensure we received your payment. <\/dd>\r\n                    <\/dl>\r\n                  <\/div>\r\n                <\/div>\r\n                <div class=\"faq-wrap\">\r\n                  <dl class=\"faq_q\">\r\n                    <dt>Q2<\/dt>\r\n                    <dd> What do I do if I will be away from home on a long trip, how can I still receive my statements? <\/dd>\r\n                  <\/dl>\r\n                  <div class=\"faq_a\">\r\n                    <dl>\r\n                      <dt>A2<\/dt>\r\n                      <dd> Online account is the best way in the case that you are not in town. You may access all your statements and view your current balance online at <a class=\"link-color3\" href=\"https:\/\/www.card.fnbo.com\/\" title=\"card.fnbo.com\" target=\"_blank\" rel=\"noopener noreferrer\">card.fnbo.com<\/a> from anywhere in the world. <\/dd>\r\n                    <\/dl>\r\n                  <\/div>\r\n                <\/div>\r\n                <div class=\"faq-wrap\">\r\n                  <dl class=\"faq_q\">\r\n                    <dt>Q3<\/dt>\r\n                    <dd> Can I set up paperless statements? <\/dd>\r\n                  <\/dl>\r\n                  <div class=\"faq_a\">\r\n                    <dl>\r\n                      <dt>A3<\/dt>\r\n                      <dd> Yes, please submit your request online at <a class=\"link-color3\" href=\"https:\/\/www.card.fnbo.com\/\" title=\"card.fnbo.com\" target=\"_blank\" rel=\"noopener noreferrer\">card.fnbo.com<\/a>.<\/dd>\r\n                    <\/dl>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n            <\/div>\r\n            <!-----------------FAQ contents END-----------------> \r\n            <!-----------------FAQ contents 05-----------------> \r\n            <span id=\"faq5\" class=\"anchor\"><\/span>\r\n            <div id=\"faq5\" class=\"panel\">\r\n              <div class=\"panel-wrapper\">\r\n                <h2 class=\"bdr_mobB\">Shopping Miles\/Bonus Miles<\/h2>\r\n                <div class=\"faq-wrap\">\r\n                  <dl class=\"faq_q\">\r\n                    <dt>Q1<\/dt>\r\n                    <dd> I heard that I can earn 5,000 bonus miles. How does this work? <\/dd>\r\n                  <\/dl>\r\n                  <div class=\"faq_a\">\r\n                    <dl>\r\n                      <dt>A1<\/dt>\r\n                      <dd> When you make your first qualifying purchase with your card, you will receive 5,000 Bonus miles. Bonus miles will be appeared on your ANA Mileage Club Account the following month. See the <a class=\"link-color3\" href=\"https:\/\/www.firstbankcard.com\/lynx\/#\/soct\/K4L5YMT6Q53DK\" target=\"_blank\" rel=\"noopener noreferrer\">Summary of Credit Terms<\/a> for details. <\/dd>\r\n                    <\/dl>\r\n                  <\/div>\r\n                <\/div>\r\n                <div class=\"faq-wrap\">\r\n                  <dl class=\"faq_q\">\r\n                    <dt>Q2<\/dt>\r\n                    <dd> Is there a limit to how many miles I can earn? <\/dd>\r\n                  <\/dl>\r\n                  <div class=\"faq_a\">\r\n                    <dl>\r\n                      <dt>A2<\/dt>\r\n                      <dd>There is no limit on the number of miles you can earn by using your ANA CARD U.S.A. You earn 1 mile for every $1 USD spent on all purchases. With the ANA\r\n                        CARD U.S.A. Plus, you earn double miles (2 miles per $1 USD) on eligible ANA purchases.<br>\r\n                        Please see the Summary of Credit Terms for details of ANA CARD U.S.A.<br>\r\n                        Please see the <a class=\"link-color3\" href=\"https:\/\/www.firstbankcard.com\/lynx\/#\/soct\/K4L5YMT6Q53DK\" target=\"_blank\" rel=\"noopener noreferrer\">Summary of Credit Terms<\/a> for details of ANA CARD U.S.A. Plus.<\/dd>\r\n                    <\/dl>\r\n                  <\/div>\r\n                <\/div>\r\n                <span id=\"miles\"><\/span>\r\n                <div class=\"faq-wrap\">\r\n                  <dl class=\"faq_q\">\r\n                    <dt>Q3<\/dt>\r\n                    <dd> When will my shopping miles reflect on my mileage account? <\/dd>\r\n                  <\/dl>\r\n                  <div class=\"faq_a\">\r\n                    <dl>\r\n                      <dt>A3<\/dt>\r\n                      <dd>Shopping miles will be reflected in the primary cardholder&#8217;s ANA Mileage Club Account by around the 23rd of the following month after the statement&#8217;s closing date.<br>\r\n                        Example: Shopping miles will be reflected on the account by around April 23rd for the statement closed on March 3rd.<\/dd>\r\n                    <\/dl>\r\n                  <\/div>\r\n                <\/div>\r\n                <div class=\"faq-wrap\">\r\n                  <dl class=\"faq_q\">\r\n                    <dt>Q4<\/dt>\r\n                    <dd>How do I exchange miles for rewards? <\/dd>\r\n                  <\/dl>\r\n                  <div class=\"faq_a\">\r\n                    <dl>\r\n                      <dt>A4<\/dt>\r\n                      <dd>Please contact ANA Mileage Club (1-800-235-9262) or visit the web site below.<br>\r\n                        <a class=\"link-color3\" href=\"https:\/\/www.ana.co.jp\/en\/us\/amc\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.ana.co.jp\/en\/us\/amc\/<\/a> <\/dd>\r\n                    <\/dl>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n            <\/div>\r\n            <!-----------------FAQ contents END-----------------> \r\n          <\/div>\r\n          <!--#faqtab--> \r\n        <\/div>\r\n        <!--.in_main--> \r\n        \r\n      <\/section>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\r\n<script type=\"text\/javascript\">\r\n$(function() {\r\n$('.faq_q').click(function() {\r\n$(this).next('.faq_a').slideToggle();\r\n$(this).next('.faq_a').toggleClass('d-flex');\r\n$(this).toggleClass('open');\r\n})\r\n});\r\n<\/script> \r\n","protected":false},"excerpt":{"rendered":"Before Applying Account Information Using Your Card Statement\/Payment Shopping Miles\/Bonus Miles Before Applying Q1 I do not have credit history in the U.S. Can I still apply for the card? A1 Yes, please apply for the card. Our unique initial review process makes it possible for us to issue the card to those who have [&hellip;]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-37","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.anacardusa.com\/en\/wp-json\/wp\/v2\/pages\/37","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.anacardusa.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.anacardusa.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.anacardusa.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.anacardusa.com\/en\/wp-json\/wp\/v2\/comments?post=37"}],"version-history":[{"count":15,"href":"https:\/\/www.anacardusa.com\/en\/wp-json\/wp\/v2\/pages\/37\/revisions"}],"predecessor-version":[{"id":237,"href":"https:\/\/www.anacardusa.com\/en\/wp-json\/wp\/v2\/pages\/37\/revisions\/237"}],"wp:attachment":[{"href":"https:\/\/www.anacardusa.com\/en\/wp-json\/wp\/v2\/media?parent=37"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}