Information for Current MembersInformation for Current Members

User Guide

Viewing your Statements

Your monthly statements will be issued around the same time every month and mailed to your registered address, unless you sign up for Paperless Statements. Paperless Statements are available for your convenience and can be viewed after you log in to

If you are not receiving your statements and don't remember signing up for Paperless Statements,
please contact our customer service at 1-800-726-5558.

Unauthorized Transaction

If you find any unauthorized transactions or are being billed differently from that agreed upon, please follow these steps.

  • Step 1: Contact the merchants

    In most cases, you will be able to see a phone number next to the transaction on your statement. Please contact this merchant to verify it is correct or not. At times, the name that appears on your statement may be different from the brand.

  • Step 2: Contact customer service

    If you are still unsure about the transaction after contacting the merchant, or you were unable to reach them, we may be able to provide some additional information regarding the merchant. Please call our customer service at 1-800-726-5558 for more information.

    If you still do not recognize the transaction or you learn it was made by someone unauthorized, please follow the next step.

  • Step 3: Disputing the transaction

    Please fill out the Dispute request form and send it to us by Fax, or by Mail. Note: Do not enclose the Request form with your payment by mail.

    Mailing Address:
    P.O. Box 3696
    Omaha, NE 68103-0696

    FAX: 402-938-7550

  • Step 4: Investigation

    You may be asked to submit additional information after submitting your form. Disputes are very time sensitive, please respond to any communication received from our Billing Resolution Department.

  • Step 5: Report the result

    The investigation may take up to 90 days to complete. Once completed, you will be notified by mail. If you like to contest the results, please notify us in writing explaining why within a reasonable time frame.

To prevent finance charges from accumulating, we recommend making a payment for your full statement balance, including any transactions being investigated. Should the transactions be found to be fraud, you will be credited for the full amount disputed.
To expedite the investigation, please submit any documents relevant to the transaction(e.g. confirmation email for online purchase).